The 13-week Taxpayer Service Representative (TSR) program is designed to prepare a person to assist taxpayers with filing information at the Taxpayer Service Division of the IRS. The program is scheduled for February 13-May 12, 2017, with the last day to begin evaluations January 9, 2017.
The curriculum includes instruction in IRS tax law, accounts, procedures and forms. The client learns to use a personal computer to quickly and effectively access taxpayer information in the IRS database while assisting the taxpayer on the telephone. The client is also taught telephone etiquette to assist taxpayers with questions over the telephone. The computer equipment and assistive technology used in the classroom includes state-of-the-art adaptive systems utilizing JAWS and ZoomText, as well as refreshable Braille displays.
Hiring cities include: Cleveland, Indianapolis, Fresno, Portland, Seattle, St. Louis, Andover, Baltimore, Richmond, Buffalo, Oakland, Pittsburgh, Philadelphia, Jacksonville, Franklin/Nashville and Memphis.
- Print reading speed of 100 wpm with 75% comprehension and proficiency with ZoomText, or Braille reading speed of 60 wpm with 75% comprehension and proficiency with JAWS and the Focus 80 Blue Braille display
- 90% accuracy on a math test (using a calculator)
- 12th-grade spelling level, and good written communication skills
- Keyboarding speed of 30 wpm
- Ability to work well under pressure
- Strong logical reasoning ability
- Emotional maturity
- Good independent living and orientation and mobility skills
- Ability to work well with others
For more information or to begin the admissions process, email Rebecca Reid, director of recruiting and retention, at firstname.lastname@example.org or call 800-248-0734.