World Services for the Blind now offers online study for select career-training programs, including Assistive Technology Instructor, Call Center Specialist, Certified Administrative Assistant, Certified Credit Counselor and Microsoft Office Specialist.
The programs are all open enrollment, which means they can be joined at any time. Once a program has been chosen, potential clients and their Vocational Rehabilitation Counselor will work with WSB staff to answer any questions the client may have to ensure the program is a good fit.
How Does it Work?
The enrollment process for online programs is as follows:
- Fill out an application from wsblind.org and clearly indicate your interest in an online training programs.
- Please note all program skill prerequisites and necessary equipment, and discuss with your VRC.
- You will be contacted by a representative of our Assistive Technology department for an equipment check, and an assistive technology skills pre-assessment.
- You will receive the results and any further recommendations concerning that assessment in a minimum of five business days by email.
- If there are skill deficits, a recommendation for further assistive technology training will be submitted to you and your VRC.
- If there are no difficulties, you and your VRC will discuss an official online start date for your training.
Which Programs are Available Online?
ASSISTIVE TECHNOLOGY INSTRUCTOR
The nine-month Assistive Technology Instructor (ATI) program is designed to prepare a graduate to work as an academic instructor of assistive technology qualified to instruct customers in learning the proper use of assistive technology, Microsoft Office, Windows operating systems and Apple iOS at a rehabilitation facility; as a sales representative for an assistive technology vendor; or to develop his/her own independent consultant company for assistive technology analysis, instruction, training and equipment recommendations, or long distance/in-house problem solving or tech support assistance.
CALL CENTER SPECIALIST
Offering impeccable customer service is critical for any organization or company hoping to create and maintain a loyal customer base. World Services for the Blind’s eight-week Call Center Specialist training program imparts a vast skill set upon its participants so that, upon graduation, they are prepared to take on the role of call center representative with confidence. Organized into 11 components, the eight-week program covers the following topics: customer service, soft skills, communication, relationship building, sales and marketing, difficult customers, operations, human resources, and Microsoft Outlook, Word and Excel programs.
CERTIFIED ADMINISTRATIVE ASSISTANT
The Certified Administrative Assistants (CAA) certification exam prepares individuals for a career as an administrative assistant/secretary across a wide range of professional companies. Attaining national certification displays that individuals have studied and mastered the necessary skills to be a recognized professional in the field of administrative assistants. The CAA holds its own as a standalone certification, and can be paired with other programs such as MOS or our customer service/call center training.
CERTIFIED CREDIT COUNSELOR
Credit counseling is a huge industry with significant opportunities for employment. With the proper training and instruction, clients will learn the ins and outs of becoming credit counselors. The training and instruction will provide them with the tools to educate and guide others looking to improve their credit and financial situations. The curriculum explores credit cards, debt collection, mortgage and small business lending, housing issues, retirement income options, student financial aid, the psychology of spending and options for resolving debt. Clients will earn three certifications, with the opportunity to earn two additional certifications, for a total of five certifications upon completion of the program. The first three certifications will take approximately 12 weeks to earn, and include credit counseling, financial counseling and debt settlement certifications. The additional two certifications are housing counseling and student loan counseling, which will add 12 additional weeks of classroom training.
MICROSOFT OFFICE SPECIALIST
The Microsoft Office Specialist (MOS) program is designed to effectively prepare adults who are blind or visually impaired to successfully earn certifications for the Microsoft Office applications. The program prepares a client to function in an office environment or as a first-level application support specialist. Computer training is accomplished with the use of assistive technology such as screen-reading programs and magnification programs, depending on the individual’s needs.
If you're ready to take the next steps towards beginning online study, or if you would like to speak to someone about a program, don't hesitate to contact us. The WSB Admissions & Recruiting Department can be reached at at 800-248-0734 or firstname.lastname@example.org.