Call Center Specialist

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CALL CENTER SPECIALIST
Program Length: 8 weeks | Enrollment: Open

Offering impeccable customer service is critical for any organization or company hoping to create and maintain a loyal customer base. World Services for the Blind’s eight-week Call Center Specialist training program imparts a vast skill set upon its participants so that, upon graduation, they are prepared to take on the role of call center representative with confidence.

Organized into 11 components, the eight-week program covers the following topics: customer service, soft skills, communication, relationship building, sales and marketing, difficult customers, operations, human resources, and Microsoft Outlook, Word and Excel programs.

The bulk of instruction will focus on sharpening clients’ skills in the three Microsoft programs that will be essential to their career development. Clients will spend two weeks studying Outlook, two weeks studying Word and two weeks studying Excel. Each module will provide an in-depth look at each program, and how to use them to their fullest potential.

 

For more information, or to begin the application process, contact Rebecca Reid, director of recruiting and retention, at rreid@wsblind.org or 800-248-0734.

 
 

PREREQUISITES

  • High school diploma or GED
     
  • Keyboarding speed of 35 wpm (45 wpm preferred)
     
  • 12th-grade spelling level
     
  • Print reading speed of 100 wpm with 75% comprehension
     
  • Excellent ZoomText or JAWS skills
     
  • Good independent living and travel skills
     
  • This program does not require a minimum Braille reading speed