Certified Credit Counselor


Certified Credit Counselor
Program Length: 12-18 weeks | Enrollment: Open

Credit counseling is a massive industry with significant opportunities for employment. With the proper training and instruction in a classroom setting at WSB, clients will learn the ins and outs of becoming credit counselors. During their time in the classroom, clients will gain a better understanding about the importance of financial literacy and stability. The training and instruction will provide them with the tools to educate and guide others looking to improve their credit and financial situations.

Clients will earn six certifications, with the opportunity to earn one additional certification, for a total of seven certifications upon completion of the program. Each certification will take two to four weeks to complete, and includes credit counseling, financial coaching, debt settlement specialist certification, financial health counselor, student loan counselor and housing counselor.

During the credit counseling program, clients will study how to prepare for certifications. This begins by establishing what credit counselors do—they counsel people. Clients, therefore, learn the skills that are essential to all counseling. With these skills in place, credit counselors are better able to empower their clients toward positive change. Subsequent sections explore credit cards, debt collection, mortgage and small business lending, housing issues, retirement income options, student financial aid, the psychology of spending and options for resolving debt. Financial coaching explores life changes that occur throughout the lifespan such as employment opportunity, personality types, personal responsibility, life cycle planning and guiding clients through life’s challenges. The client also has the option of taking small business certification with an additional two to four weeks added to the program. Internships may also be offered. 


For more information, or to begin the application process, contact Rebecca Reid, director of recruiting and retention, at rreid@wsblind.org or 800-248-0734.





  • Pass a telephone skills assessment
  • The ability to read print at 100 wpm with 75% comprehension when reading technical materials, if print is primary reading method
  • The ability to read Braille at 30 wpm with 75% comprehension, if Braille is primary reading method
  • Fill out forms with a keyboarding speed of at least 30 wpm
  • 90% accuracy on a math test (using a calculator)
  • Excellent skill using a web browser and assistive technology
  • Intermediate knowledge of Microsoft Outlook
  • Intermediate skill with Microsoft Word and Microsoft Excel
  • 12th-grade spelling level
  • Functional independent living and travel skills
  • Strong logical reasoning ability
  • Emotional maturity