Since 1967, WSB and the Internal Revenue Service have partnered to offer a unique suite of career training programs for adults who are blind or visually impaired. Upon successful completion of one of the three programs, graduates are guaranteed a job at one of several IRS offices around the country. The only partnership of its kind, the program has placed more than 1,300 individuals in jobs since it began.

Candidates must be a U.S. citizen, pass background, tax and fingerprint checks, as well as a computer skills assessment. A high school diploma or GED with four years of college, or equivalent job-related experience, or a combination of the two, is required for GS-5 positions.

Contact Collection Representative for the IRS
Program Length: 13 weeks
Enrollment Dates: Scheduled

Program Description: The 13-week Contact Collection Representative (CCR) program is designed to qualify an individual as a collection tax examiner for the IRS. The curriculum includes lectures and textbook study of technical information about tax law, regulations and IRS procedures. The client is taught how to obtain information on the taxpayer’s financial status, potential levy sources and taxpayer whereabouts, in order to encourage voluntary compliance with federal tax laws, and initiate corrective action to prevent future delinquencies. The client also receives practical experience on how to conduct telephone interviews with taxpayers, their representatives and/or third parties to demand full payment of delinquent taxes and immediate filing of delinquent returns.

The client learns to use a personal computer to input and retrieve information in the IRS database while assisting the taxpayer on the telephone. The computer equipment and assistive technology used in the classroom includes state-of-the-art adaptive systems utilizing JAWS and ZoomText, as well as refreshable Braille displays.

PREREQUISITES

  • Print reading speed of 100 wpm with 75% comprehension and proficiency with ZoomText, or Braille reading speed of 60 wpm with 75% comprehension and proficiency with JAWS and the Focus 80 Blue Braille display
  • 90% accuracy on math exam (using a calculator)
  • 12th-grade spelling level, and good written communication skills
  • Keyboarding speed of 30 wpm
  • Ability to work well under pressure
  • Strong logical reasoning ability
  • Emotional maturity
  • Good independent living, and orientation and mobility skills
  • Ability to work well with others
     

Service Center Collection Representative
Program Length: 10 weeks
Enrollment Dates: Scheduled

The 10-week Service Center Collection Representative (SCCR) program is designed to produce an individual qualified to work as a tax examining technician for the IRS. The curriculum includes instruction in basic tax law, how to handle taxpayer correspondence, payment tracers, credit transfers and telephone skills. The client learns to use a personal computer to quickly and effectively access taxpayer information. The computer equipment and assistive technology used in the classroom includes personal computers with ZoomText large-print screen-magnification system and closed-circuit televisions (CCTV) for print magnification. Telephone work is also involved. Usable vision is required in order to review handwritten correspondence from a diverse group of taxpayers.

PREREQUISITES

  • The ability to read print at 100 wpm with 75% comprehension when reading technical materials
  • 90% accuracy on a math test (using a calculator)
  • 12th-grade spelling level, and good written communication skills
  • Keyboarding speed of 30 wpm
  • Ability to work well under pressure
  • Strong logical reasoning ability
  • Emotional maturity
  • Good independent living and orientation and mobility skills
  • Ability to work well with others
     

Taxpayer Service Representative
Program Length: 13 weeks
Enrollment Dates: Scheduled

The 13-week Taxpayer Service Representative (TSR) program is designed to prepare a person to assist taxpayers with filing information at the Taxpayer Service Division of the IRS. The curriculum includes instruction in IRS tax law, accounts, procedures and forms. The client learns to use a personal computer to quickly and effectively access taxpayer information in the IRS database while assisting the taxpayer on the telephone. The client is also taught telephone etiquette to assist taxpayers with questions over the telephone. The computer equipment and assistive technology used in the classroom includes state-of-the-art adaptive systems utilizing JAWS and ZoomText, as well as refreshable Braille displays.

PREREQUISITES

  • Print reading speed of 100 wpm with 75% comprehension and proficiency with ZoomText, or Braille reading speed of 60 wpm with 75% comprehension and proficiency with JAWS and the Focus 80 Blue Braille display
  • 90% accuracy on a math test (using a calculator)
  • 12th-grade spelling level, and good written communication skills
  • Keyboarding speed of 30 wpm
  • Ability to work well under pressure
  • Strong logical reasoning ability
  • Emotional maturity
  • Good independent living and orientation and mobility skills
  • Ability to work well with others