WSB’s Office Essentials program combines Microsoft Office, customer service, assistive technology, and employment preparation into one flexible program. Students build the technical, communication, and workplace skills needed to pursue employment in an office setting.

Training includes:

• Microsoft Office: Students develop skills in Word, Excel, PowerPoint, and Outlook. Students are assessed on their Microsoft Office skills and proficiency through practical exercises that simulate a realistic office environment.

• Customer Service: Students learn customer service skills, professional communication, and proper phone etiquette.

• Assistive Technology: Students develop efficient and accurate skills using screen readers such as JAWS and screen magnification software such as ZoomText in an office environment.

• Employment Preparation: Students work with a career specialist to search for jobs, develop resumes and cover letters, improve interviewing skills, apply for positions, and participate in interviews when opportunities are available.

The combination of technical training, workplace skills, assistive technology, and employment preparation helps students build the skills and confidence needed to pursue their career goals.

Prerequisites

Applicants should have:

• A high school diploma or GED

• A typing speed of 35 words per minute; 45 WPM is preferred

• 12th-grade spelling skills

• A print reading speed of 100 words per minute with at least 75% comprehension

• Strong JAWS or ZoomText skills