back of woman’s head with a headset in focus and blurry computer with blue text “call center specialist on-campus and online" with wsb logo above

WSB’s eight-week Call Center Specialist program prepares students for customer service and call center careers. Students develop communication, customer service, technology, and workplace skills needed to work effectively with customers in a variety of settings.

Program Topics

The program covers 11 areas, including:

  • Customer service

  • Soft skills and workplace professionalism

  • Communication

  • Relationship building

  • Sales and marketing

  • Working with difficult customers

  • Call center operations

  • Human resources

  • Microsoft Outlook

  • Microsoft Word

  • Microsoft Excel

A significant portion of the program focuses on Microsoft Outlook, Word, and Excel. Students receive hands-on instruction in each application and learn how these tools are used in professional office and call center environments.

Potential Career Paths

Graduates may pursue positions such as:

  • Customer Service Representative — Call Center

  • Debt Collector — Call Center

  • Customer Service Representative — Remote

  • E-Commerce Customer Service Representative — Remote

  • Customer Service Associate — Retail

Prerequisites

Applicants should have:

  • A high school diploma or GED

  • A typing speed of 35 words per minute; 45 WPM preferred

  • 12th-grade spelling skills

  • A print reading speed of 100 words per minute with at least 75% comprehension

  • Strong JAWS or ZoomText skills

Apply Now!