a. A+ Certification

•        Technical Support Technician

•        Computer Operator

•        IT Support Assistant

•        Onsite Support Technician

•        Helpdesk Technician

b. Network+ Certification

•        Network Support Specialist I

•        IT Support Associate I

•        IT Support Engineer

•        Service Desk Engineer

•        Jr. Network Administrator‍ ‍

c. Security+ Certification

•       Network Security Analyst

•        Helpdesk Analyst

•        Computer Technician

•        IT Security Consultant

•        Information Security Support Analyst    

d.     Data+ Certification

• Junior Data Analyst

• Data Analyst

• Business Inteligence (BI) Analyst

• Reporting Analyst

e.     365 Admin Expert Certification

• Microsoft 365 Administrator

• Microsoft 365 Solutions Architect

• Cloud Engineer

• IT Consultant

CompTIA Tech+ Certification

Tech+ is an entry-level tech certification for PC computer technicians.  The certification requires one exam: XK0-005.

The CompTIA Tech+ (Core IT Technician) certification is designed for individuals seeking to establish a solid foundation in IT support and technical troubleshooting. This program equips participants with the essential skills required to begin a career in IT, covering a wide range of foundational topics, including hardware, software, networking, and cybersecurity.  This program is an excellent starting point for those looking to enter the IT industry with fundamental technical skills, and it can also be a foundation for more advanced certifications like CompTIA A+, Network+, or Security+.

Note: This certification may be required prior to entering the A+ certification program based on the student’s prior IT experience and knowledge. 

CompTIA A+ Certification

A+ (A Plus) is an entry-level computer certification for PC computer service technicians. The certification requires 2 exams:

•The CompTIA A+ 1101 exam covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.

• The CompTIA A+ 1102 exam covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, cloud computing fundamentals, operational procedures and communication skills.

The CompTIA A+ certification is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.   All clients in the IT Specialist program must earn their A+ certification before moving on to additional tracks of study.

CompTIA Network+ Certification

The CompTIA Network+ (N10-009) certification is an IT certification exam that verifies you have the essential knowledge and skills in networking to develop a career in IT infrastructure.

Unlike other vendor-specific networking certifications, CompTIA Network+ prepares you to support the network regardless of the platform. It forms the foundation you need before specializing in a vendor solution. CompTIA Network+ is the only industry certification that covers both wired and wireless networks.

CompTIA Security+ Certification

CompTIA Security+ (SY0-701) is a global certification that validates the baseline skills you need to perform core security functions and pursue an IT security career. ... It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.

CompTIA Data+ Certification

The CompTIA Data+ certification (DA0-001) is designed for individuals seeking to establish a foundational understanding of data management, analytics, and data-driven decision-making. This certification is ideal for those pursuing a career in data analysis, data management, or business intelligence, providing the knowledge and skills to work with data in a variety of environments, from business operations to data-driven technology systems.  This certification provides essential skills for individuals looking to enter the data analytics field, and it serves as a foundation for more advanced certifications in analytics and data science, such as CompTIA Advanced Security+ or other vendor-specific BI tools.

Students pursuing the Microsoft certification will have a license to access the training material for one calendar year.  Study materials for additional Microsoft certifications will be available during that one-year license.  Students who earn their Microsoft 365 Administrator Expert certification and wish to continue with additional certifications will have that option.  Additional optional certifications are listed below.

Microsoft 365 Certified: Administrator Expert (MS-102 and MD-102)

The Microsoft 365 Certified: Administrator Expert certification is an expert-level, role-based credential for IT professionals who deploy, configure, manage, and optimize Microsoft 365 environments. It validates the ability to administer tenant-level Microsoft 365 services, coordinate workloads across the platform, and work with identity, security, compliance, collaboration, and endpoint management components.  Earning this certification indicates skills in the following areas:

• Deploy and manage Microsoft 365 tenants (cloud and hybrid).

• Coordinate workloads across productivity, security, compliance, identity, and endpoint services.

• Implement and manage identity and access (Microsoft Entra ID).

• Administer security and threat protection with Microsoft Defender XDR tools.

• Oversee compliance solutions via Microsoft Purview.

• Work with DNS, networking basics, PowerShell, and directory services

The Administrator Expert certification requires two exams: MS-102 and MD-102.

Microsoft 365 Certified: Messaging Administrator Associate (MS-203)

The Microsoft 365 Certified: Messaging Administrator Associate certification validates expertise in managing and securing messaging infrastructure within the Microsoft 365 environment. It is designed for IT professionals who deploy, configure, troubleshoot, and maintain messaging solutions using Microsoft 365—primarily focusing on Exchange Online. 

Key Focus Areas:

• Managing Mail Flow & Transport: Configure connectors, mail flow rules, and troubleshoot delivery issues.

• Security & Compliance: Implement anti-malware, anti-spam, threat protection, and compliance features.

• Hybrid & Migration: Plan and manage hybrid environments and mailbox migrations.

• Recipient & Role Management: Administer mailboxes, shared mailboxes, groups, and permissions.

• Monitoring & Troubleshooting: Use reporting and diagnostic tools to maintain system health and performance.

Microsoft 365 Certified: Teams Administrator Associate  (MS-700)

The Microsoft 365 Certified: Teams Administrator Associate (MS-700) certification validates the skills needed to plan, deploy, configure, and manage Microsoft Teams and related workloads in Microsoft 365.

Key Focus Areas:

• Teams Architecture & Configuration: Understand Teams workloads, settings, and policies.

• Voice & Conferencing: Configure calling plans, Direct Routing, meetings, and conferencing features.

• Collaboration & Workload Integration: Set up chat, channels, apps, and integration with other Microsoft 365 services.

• Security & Compliance: Apply governance, retention, compliance, and data protection best practices.

• Monitoring & Troubleshooting: Use analytics, logs, and tools to maintain performance and resolve issues.

Microsoft Certified: Identity and Access Administrator Associate (SC-300)

The Microsoft Certified: Identity and Access Administrator Associate (SC-300) certification validates the skills needed to design, implement, and manage identity and access solutions using Microsoft Entra ID (formerly Azure AD) within Microsoft 365 and Microsoft Entra environments.

Key Focus Areas:

• Identity Management: Implement and manage user and group lifecycles, directory services, and authentication methods.

• Access Management: Configure and enforce access policies, conditional access, and entitlement management.

• Secure Authentication: Deploy multi-factor authentication (MFA), passwordless solutions, and secure sign-in experiences.

• Governance & Compliance: Apply identity governance, role-based access control (RBAC), and monitoring to support security and compliance requirements.

• Troubleshooting & Reporting: Diagnose identity and access issues, and use logs and reports to maintain health and security.

Microsoft Certified: Information Security Administrator Associate (SC-401)

The Microsoft Certified: Information Security Administrator Associate certification validates the skills needed to plan, implement, and manage information security for sensitive data using Microsoft Purview and related Microsoft security services. It’s focused on protecting organizational data in cloud-based collaboration environments, including Microsoft 365 and AI-enabled workloads.

Key Focus Areas:

• Information Protection: Implement data classification, sensitivity labels, and encryption to safeguard sensitive content.

• Data Loss Prevention & Retention: Design and configure data loss prevention (DLP) policies, retention labels, and lifecycle management to prevent data leaks and ensure compliant retention.

• Risk & Alert Management: Monitor and respond to security alerts, insider risk indicators, and incidents using Microsoft Purview, Defender tools, and activity logs.

• AI Data Protection: Apply controls to protect data used in AI services and manage risk in intelligent environments

• High school diploma

• Typing speed of 45 wpm or better

• Strong reading comprehension

• 12th grade proficiency in business math & algebraic problem solving

• Basic to intermediate computer literacy (Navigating Windows, basic concepts and terms, familiarity with common programs and apps, etc.)

• Intermediate to advanced skill with your preferred assistive technology product (JAWS, ZoomText, NVDA, etc.)

• Good written and verbal communication skills

• Good hygiene & personal presentation

• Strong time management & punctuality

Workforce Development Services are offered at WSB to provide individuals with visual impairments with the tools needed to enhance and sustain their employability. Through our prevocational and vocational training programs, we provide the education and skills training to jobseekers that employers are looking to hire long term. By producing qualified workers, it helps the individual become more marketable and benefits the employer by reducing their cost of on-the-job training and improving turnover rates for their company. WSB’s focus is to provide services of employment assistance for jobseekers with visual impairments which will assist them in getting competitive integrated employment. Through job preparation and job coaching, certain tools and resources will be provided for the client to be successful in their job search, such as assistance in locating local job fairs, employment workshops, and/or participation in online or virtual job fairs.

In the first 30 days, an extensive assessment is completed in order for WSB to meet the client’s needs where they are. An extensive Interpretive Career Report will be provided to the client and their Vocational Rehabilitation Counselor on the assessment of their career interests, career training potentials, job satisfaction indicators, career exploration and career recommendations completed with the assistance of our qualified workforce staff and a Certified Vision Rehabilitation Therapist. Each client’s program will be individualized based on their needs and level of employability. During the skills evaluation period, students will work on a career readiness program tailored to their personal needs in areas such as, their academic skills in areas they may need improvement, assistive technology and computer literacy, daily living skills, and orientation and mobility skills training. Each individual will learn how to complete a resume or update their current resume, interviewing skills, “dress for success” skills, participate in mock interviews, learn soft skills, independent living skills and essential workplace skills. This will assist in the client’s preparation and future choices of a Pre-Vocational or Vocational program, or their area of interest for employment.