World Services for the Blind is seeking a Case Manager/Retention Specialist. This position will provide oversight to all aspects of the client’s program at WSB from referral to follow-up, to insure quality services that best meet the client’s needs, to be the client advocate at WSB, and to deal with all aspects of client behavior. To apply, please email your cover letter and resume to Doris Haralson, director of operations, at firstname.lastname@example.org.
Duties include, but are not limited to, the following:
- Make contact with client prior to their arrival to make introductions and answer any questions;
- Complete intake paperwork on the date a client arrives, and return paperwork to Admissions within two business days;
- Send introduction e-mail to state counselor, in order to form initial relationship;
- Schedule a staffing for 3 weeks out from a client’s arrival, and every one month thereafter, whether in pre-vocational or vocational training;
- E-mail staffing notes to state counselor and appropriate WSB staff for all staffings held;
- Continue to build relationship with state counselor through regular e-mails, phone calls, etc.;
- Meet with all clients on caseload at least once per week, in order to:
- provide a complete overview of their status at weekly Client Status Meetings;
- ensure that the client has the best schedule for their training needs, and advocate for schedule changes at weekly Scheduling Meetings.
- If unable to be present for weekly Client Status and/or Scheduling Meetings, provide status updates and schedule changes to supervisor prior to the meeting;
- Facilitate communication with state counselor for the rest of team;
- Inform state counselor immediately of any and all changes in client’s situation;
- Inform WSB staff of client program changes, and periods of out of schedule and/or being off campus;
- Document all interactions and/or meetings with clients in ETO;
- Write monthly reports and upload to ETO;
- Mediate disputes if clients cannot resolve;
- Give guidance or correction when needed;
- Provide program explanations if a client is trying to make a decision;
- Schedule client exit interviews;
- Complete Discharge Memos prior to client departure.
Education & Experience Requirements: Bachelor’s degree required. A minimum of 2 years of experience in case management preferred.
Special Skills Necessary:
- Ability to develop and maintain wholesome professional relationships with trainees, volunteers, peers, other professional, supervisory and administrative staff, and other agencies. Have an appropriate appreciation for the disciplines represented on the Center’s staff and the interrelationship of dual roles with the total Center’s scope of activities.
- Willingness and ability to be flexible in fulfilling demanding commitments in providing consultative services and in reaching out to other agencies in the role of Case Manager. Accepts others without regard to their background.
- Has as appreciation for the emotional dynamics associated with blindness; a good knowledge of causes, current trends and prevalence of blindness
- Ability to be a good listener, non-possessive, empathetic, warm and genuine in relation to others, ability to sustain confidence with trainees on matters of privileged communications
- Willingness and ability to share information and involve other staff appropriately for the benefit of individual trainees.
- Special ability for organizing and presenting clear information in written or oral form with trainees and counseling with individuals in accepting appropriate and effective manner. A thorough understanding and appreciation for the history of services for the blind, WSB, available resources and agencies and a special understanding and acceptance of the philosophy of rehabilitation of the blind.
Prospective employees will receive consideration without discrimination because of race, creed, color, sex, age, national origin, handicap or veteran status.